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4.4 out of 5 by Capterra

Employment Hero: The All-In-One HR, Payroll and Benefits Platform Helping Aussie Businesses Streamline, Scale and Support Their Teams

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Employment Hero is an Australian cloud-based platform designed to help small to medium-sized businesses streamline HR, payroll, recruitment, and employee engagement. With built-in compliance tools, modern award interpretation, and a suite of employee benefits, Employment Hero simplifies workforce management while supporting business growth and improving employee satisfaction.

Key Features

  • Applicant Tracking System (ATS): Simplifies the hiring process by allowing businesses to advertise jobs, manage candidates, and onboard new employees within a single platform.

  • Payroll Management: Automates payroll processing with features like single-touch payroll compliance, built-in modern awards interpretation, and automatic tax reporting.

  • Employee Onboarding: Provides a seamless onboarding experience with customizable workflows, digital contracts, and policy acknowledgments to engage new hires from day one.

  • Employee Benefits and Perks: Offers access to a range of benefits, including earned wage access, discounts, and cashback offers, enhancing employee satisfaction and retention.

Ideal Customer Profile

  • Small to Medium-Sized Businesses (SMBs): Companies seeking an integrated platform to manage HR, payroll, and employee engagement efficiently.​

  • Industries with Compliance Requirements: Sectors such as retail, hospitality, and healthcare that require adherence to complex labor laws and award interpretations.​

  • Growing Organisations: Businesses experiencing growth that need scalable HR solutions to streamline processes and support expansion.

Address

439 Kent St, Sydney NSW 2000

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Reviews

Kellie

People and Culture Manager in Australia | Verified LinkedIn User

Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years

Easy HR and Recruitment

5.0 (2 years ago)

Amazing support and the developments just keep coming.

  • Pros:
  • Reporting on so many aspects of HR – turnover rates, surveys, 1:1s and the way it easily interfaces with other payroll systems.
  • The recruitment function is so easy and allows multiple people to be involved in each step of the process.
  • Cons:
  • I think the email notification settings need improvement.

Cristina

HR and Operations Manager in Australia

Entertainment, 51–200 Employees
Used the Software for: 2+ years

Easy to navigate with all you need from an HR/Payroll Platform

5.0 (6 months ago)

My overall experience with Employment Hero has been good. I’ve been using Employment Hero since 2016, right from their very beginning, and it’s been amazing to see how much they’ve improved over the years. It’s clear that they take customer feedback seriously, which is why I believe it’s so important to keep sharing our experiences. After a five-year break in my career, I returned to work in Australia and switched from another HR system over to Employment Hero and I can see that they have some new features even though some of the issues we were facing 5 years ago still exist. But overall it’s a great system and the customer support normally is immediate and very helpful.

  • Pros:
  • Easy to navigate and integrates everything we need.
  • Cons:
  • There’s a lot of settings in both HR and Payroll and sometimes it gets confusing.
  • Employees have access to both systems because to use rosters they need access to Payroll, and sometimes they are entering timesheets in both systems and overlapping, etc.

Gwilyn

CHRO in Australia

Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 1+ year

Good system as long as you don't need help

2.0 (7 months ago)

Great system, but woeful support, they don’t want you to get in touch with them when you need help.

Very poor documentation of system which causes frustration and a lot of time-wasting chasing answers that don’t come easily.

  • Pros:
  • Great system in terms of system design and intuitive use.
  • Cons:
  • Support system is woeful.
  • Poor training and system documentation.
  • Getting support is an act in frustration and one of Employment Hero’s worst features.
  • They really make it hard for you to get in contact with them.

Alternatives Considered: BambooHR

Reasons for Switching to Employment Hero:

  • Better overall offer, Australian-based system that provides policies, contract templates, etc.

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