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Connect360: Launches People Focused HCM in 90 days!

At Digital Directions, we love working with businesses that move fast and think big—teams that are all about innovation and results. That’s why partnering with Connect360, a dynamic Australian business servicing IAG’s insurance brands State and AMI while expanding to external clients, was such a rewarding experience. In this blog, we’ll take you behind the scenes of how we helped Connect360 transform their HR operations with a new Human Capital Management (HCM) system, all in just 90 days, setting them up for smoother processes and continued growth. Here’s the story of how we worked together to create an HR system that’s as forward-thinking as Connect360 itself.
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Insights from Connect360

“Our time spent with Digital Directions was incredibly valuable. They enabled us to have a successful on-time and on-budget launch of HiBob while also giving us the training and support we need to sustain the momentum we gained at launch. Even though we entered our relationship with DD as HiBob novices, we left as experts.”

Dave Park – Head of Software Engineering

Client

Meet Connect360: Engaging Customers Smarter

Connect360 is a dynamic Australian business that’s all about delivering standout services for IAG’s insurance brands, State and AMI, while also seeking external clients. Specialising in customer engagement, data-driven marketing, loyalty, and recognition services, they’re passionate about helping businesses connect with their audiences in smarter, more meaningful ways. As a growing company, Connect360 knew that modern HR technology was essential to keep their operations running smoothly, their team supported, and their business ready to scale—both for IAG and beyond. At Connect360, it’s all about using insight and innovation to drive results, and they recognised that having the right tools in place would help them deliver exceptional service while managing their own growth effectively.

Headquarters

Wellington, New Zealand

Org Size

45

HR Need

Company Merger

The Challenge: A Fragmented HR System Holding Them Back

When we first started working with Connect360, we quickly saw the challenges they were facing. They were managing their HR processes through a patchwork of systems that just weren’t working together. This fragmented setup was causing some real challenges: 

  • Inefficiencies: Without integration, everyday tasks like onboarding, payroll, and compliance were taking up more time and effort than necessary. 
  • Lack of Streamlining: For a business focused on delivering seamless services, it was frustrating to have an HR system that couldn’t keep up with their need for efficiency. 
  • Growth Challenges: As Connect360 expanded their work with State and AMI and started seeking external clients, they knew their current setup wouldn’t scale to support their ambitious goals. 

It was clear they needed a modern HCM system that could bring everything together and help them work smarter. That’s when they reached out to us at Digital Directions for help. 

 

The Solution: A Fast, Tailored Approach to HR Tech

At Digital Directions, we love helping businesses like Connect360 find HR tech solutions that match their pace and vision. From our first conversation, we could see their energy, their focus on delivering results, and their commitment to doing things better. We knew we needed to help them find an HCM system that would keep their operations smooth and their team thriving—and we needed to do it fast, so they could maintain their momentum. 

Here’s how we helped: 

  1. Getting to Know Their Goals: We started by sitting down with their team to understand their specific needs, challenges, and what they wanted their new HCM system to achieve, especially in areas like onboarding, payroll, and compliance.
  2. Finding the Right Solution: We recommended a modern, integrated HCM platform that would bring all their HR functions into one place, tailored to their needs as a growing service provider for IAG and external clients.
  3. Delivering in Record Time: We worked closely with their team to select, plan, and implement the new system, making sure everything was up and running smoothly in just 90 days, so they could start seeing the benefits without delay. 

Our goal was to make the process as seamless as possible, so Connect360 could focus on what they do best—delivering top-notch customer engagement and marketing services. 

The Outcome: A Modern, Integrated HR System

Working together, we helped Connect360 transform their HR operations with a new HCM system that’s made a real difference. Here’s what we achieved: 

  • Seamless Integration: The new platform brought key HR functions together, making onboarding, payroll, and compliance smoother and more efficient. 
  • Reduced Admin Time: By automating and streamlining processes, we cut down administrative overhead, freeing up their team to focus on more strategic work. 
  • Improved Compliance: The system enhanced their ability to stay on top of compliance, giving them peace of mind and reducing risks. 
  • Better Employee Experience: With everything running more smoothly, the new platform also improved the overall employee experience, helping Connect360 support their team better. 

Now, with the right technology in place, Connect360 is better equipped to manage their workforce, optimise their internal processes, and keep delivering exceptional service for State, AMI, and their growing list of external clients—all while continuing to expand. 

A Partnership Built on Speed and Results

For us at Digital Directions, this project was about more than just implementing a new system—it was about partnering with a team that’s all about results and innovation. Connect360’s drive to improve, their focus on their clients, and their fast-paced energy made this collaboration a pleasure. Together, we created a solution that not only solves their immediate challenges but also supports their growth for the future—all in just 90 days. Connect360 is all about engaging customers and driving loyalty in smarter ways, and we’re proud to have helped them bring that same smart approach to their HR processes, too.

Insights from Connect360

“Our time spent with Digital Directions was incredibly valuable. They enabled us to have a successful on-time and on-budget launch of HiBob while also giving us the training and support we need to sustain the momentum we gained at launch. Even though we entered our relationship with DD as HiBob novices, we left as experts.”

Dave Park – Head of Software Engineering

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Our clients are at the heart of everything we do—we go above and beyond to deliver exceptional results, ensuring they always feel supported and valued.

Jack Hewitt Founder

Jack Hewitt

Founder

Ready to Transform Your HR Tech?

If Connect360’s story resonates with you, maybe it’s time to take a fresh look at your own HR tech setup. At Digital Directions, we’re here to help you find solutions that save you time, boost efficiency, and support your people—just like we did for Connect360. Get in touch today to start the conversation. Let’s build something great together!
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Digital Directions® acknowledges the Turrbal and Yuggera people as the Traditional Custodians of the land on which we operate. We recognise their enduring connection to the land, water, and community. We pay our respects to their Elders, past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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